A claim is the moment of truth for any policy. Knowing the process in advance makes it far less stressful.
- Nominee informs the insurer. Call the helpline or contact us; written intimation follows.
- Collect documents. Death certificate, original policy, claim form and ID proofs.
- Submit the claim. Via branch, courier or online portal.
- Verification. The insurer may verify medical and income details, especially for early claims.
- Decision. Within the regulated timeline for complete claims.
- Payout. Lump sum or income to the nominee’s bank account.
We stay with you. Our end-to-end support includes guiding you through paperwork and follow-up. See also our claims help centre.