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Claims help centre

Calm, clear steps when you need them most.

Claims are where good advice pays off. Choose your product for step-by-step guidance, or follow the universal checklist below.

Universal claim checklist

Before a claim

  • Save your insurer’s helpline and policy number
  • Keep soft copies of policy documents
  • Tell your family where documents are
  • Keep nominee and contact details current

When a claim arises

  • Inform the insurer quickly
  • Keep every bill, report and photograph
  • Submit complete forms within time limits
  • Follow up in writing and keep reference numbers

If a claim is rejected

  1. Ask for the rejection reason in writing.
  2. Check it against the policy wording and your disclosures.
  3. Write to the insurer’s grievance officer.
  4. If unresolved, approach the Insurance Ombudsman for your region.
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