Pension Plan: Claim process

A claim is the moment of truth for any policy. Knowing the process in advance makes it far less stressful.

Vesting / start of pension. Submit the vesting request and documents before the vesting date.
Choose the annuity option. Select the option and commutation as allowed.
Annual life certificate. Annuitants typically provide proof of being alive each year.
Death in accumulation. Nominee submits the claim with death certificate and ID.
Death after vesting. Spouse (joint-life) or nominee (return of purchase price) claims as per option.
Grievances. Escalate via the insurer grievance cell and then the Ombudsman.

We stay with you. Our end-to-end support includes guiding you through paperwork and follow-up. See also our claims help centre.