From the first minute to final repair.
Stay safe and help
Move to safety and call for help if anyone is hurt.
Document everything
Take photos, note vehicle numbers and gather witness details.
Tell the insurer
Use the helpline or app and file an FIR where needed.
Follow the survey process
Do not carry out repairs before the surveyor visits unless instructed.
Key takeaway. Save your insurer’s helpline in your phone today.
General information only; not personal advice. Rules and limits change, so verify current details. Last updated October 2026.